Privacy Statement ('Policy') by The MOLE Clinic Ltd
Please read this Privacy Policy carefully. The privacy policy explains how and why we collect personal information. By providing us with personal information you consent to the processing and transferring of personal information as set out in this Privacy Policy.
For the purposes of the Data Protection Act 1998, the data controller is The MOLE Clinic Ltd registered in United Kingdom with company number 4903102. The registered address is 9 Argyll Street, London W1F 7TG.
1 - General provisions
The MOLE Clinic Ltd ('TMC') respects the personal privacy of all users of the www.themoleclinic.co.uk ('Website'). We take all our obligations very seriously with respect of processing personal information.
This Privacy Policy applies to any use of the Website and to communication you have with TMC.
2 - Supply of personal information
To process your order TMC will ask you for personal information at the time of customer registration which you are required to complete prior to placing your first order. We may also collect personal information for TMC promotions that may be of interest to you on this website and in store. We may also ask you for your personal information when you request information from TMC report a problem with the Website and/or submit any comments to us by any medium.
We may collect and process the following information about you:
your name; contact telephone numbers; e-mail, billing and postal address; information that you provide by filling in forms of any description on the Website and details of your visit to the Website and any transactions you carry out on the Website
3 - Our use of your personal information – order placement, promotional activity, forum use or when contacting TMC and Website browsing
Your personal information will only be used for the purposes of processing your order, entering a TMC promotion or forum, providing you with information on products or services that you request from us or which we feel may interest you (where you have consented to be contacted for such purposes) or as stated in this Privacy Statement and or at the point of collection of the data.
By ordering through the Website you are required to register for online ordering and to accept the Terms and Conditions of Purchase. Please read the Terms and Conditions of Purchase carefully. This will include (and you expressly consent to):
processing data relating to your credit/debit card and order details to enable the fulfilment of your order; processing your personal information so that TMC can inform you about healthcare related products and services available from TMC; processing your personal information to enhance the services and goods TMC makes available to its customers; processing your personal data to conduct research about your health and shopping habits; transferring personal data to offices located in the UK and the US (HIPAA or Safe Harbor compliant parties only) for the purposes of processing by TMC; using cookies and traffic data as per Clause 4 below.
If you do not register as a customer but wish to email TMC through the website reception@themoleclinic.co.uk you will be providing us with personal information about yourself, including your email address, name and contact details. This may include medical information. You may also be required to supply personal information (but not medical information) through the website for entering a TMC promotion or forum. We will only use such information for the purposes of providing a reply, reviewing your feedback or improving the website. Such proceedings may include the purpose set out in the TMC privacy policy and transferring the personal information to our offices in United Kingdom.
If you are simply browsing our Website we will not collect any personal information which will identify you, however we will collect information using cookies and/or traffic data which uses IP addresses or other numeric identifiers which analyse navigation and use of the Website. See information on what cookies do for you below.
Personal information collected will be retained by TMC for only as long as is reasonably necessary (or as defined under applicable healthcare laws and regulations) to provide products and services (including after sales service) to you.
4 - Cookies and traffic data
TMC uses cookies in a number of ways to improve the operation of the website and improve your user experience.
Cookies are NOT viruses, programmes or applications or any kind of malware. Cookies cannot see files on your computer or smartphone.
A cookie is a small file of data that is stored on your computer's hard drive and/or smart phone by your web browser when you access a website.
The Site makes use of the following types of cookie technology:
A "Session cookie", which contains a random ID number automatically allocated to your computer by the web server for the duration of your visit. It is meant to make your use of the Site faster and easier. It will be deactivated after thirty minutes of inactivity on the Site and will be automatically removed from your computer and/or smart phone when you close your browser.
A "Script generated cookie" is automatically allocated to your computer when you register to access any restricted areas of the Site and on each subsequent visit. It only contains an identifier which will enable the Site to identify you as a registered user so that you do not have to identify yourself again while you move from one server to another during your visit. It will remain on your computer after your visit until you remove it. It will be placed again at your next visit.
We may use third-party advertising companies or affiliates to display advertisements on our website from time to time. These third-party advertising companies or affiliates may separately place or recognise a cookie file on your browser in the course of delivering advertisements to the Site. We cannot see the information collected or stored in third party cookies. We do not provide personal data about you to these third party advertisers or affiliates or to any other third party.
5 - Removing Cookies
You do not have to agree to the use of cookies. For information on how to reject cookies please continue reading this section. Please be aware, in order to use the payment section of the Site, we recommend that you do not block the recording of cookies on your computer.
If you don't want us to place cookies on your computer at all, you can set your browser to disable or reject cookies. This will mean that no websites will be able to place cookies on your computer. You can do this by adjusting the preferences within your browser. This may mean, however, that you will not be able to enjoy full use of all parts of a Site and functionality may be significantly hindered.
If you want to remove previously-stored cookies, you can manually delete the cookies at any time. This will not prevent websites from placing further cookies on your computer.
6 - Your right to access data we hold about you
The law provides you with the following rights
• 1. a subject access right which enables you to be told whether we hold any personal data about you and to obtain a copy of that information;
• 2. a right to get personal data relating to you rectified, completed, updated, blocked or erased when incomplete, unclear, obsolete or processed unlawfully;
• 3. a right to object to the processing of data relating to you on legitimate grounds and a right to object free of charge to the use of data for solicitation purposes.
We will comply with such rights as provided under applicable law. If you wish to exercise your subject access right, please contact us in writing at The MOLE Clinic Ltd, 9 Argyll street, London W1F 7TG with sufficient information to identify yourself and the information you require. We will respond to your request within 40 days. We reserve the right to charge £10 for complying with a subject access request.
7 - Marketing Materials
We may use your personal information to contact you in relation to healthcare and wellness related products and services offered by the . To ensure you continue to receive excellent healthcare, TMC may send you non-marketing material such as appointment reminders and notices to remind you of the expiration of your current prescription. You are entitled to opt out of receiving any email marketing from the by emailing reception@themoleclinic.co.uk
8 - Disclosure to third parties
We will not pass your personal information to anyone outside of the UK or US, without your prior consent, except the following: health authorities including NHS; third party service providers for the purpose of fulfilling your order; in the event that TMC sells or buys any business or assets, in which case we may disclose your personal information to the prospective buyer or seller any agents or subcontractors that process data on our behalf; where we are otherwise legally required to do so (for example to the Inland Revenue, Benefits Agency, any court of competent jurisdiction or any law enforcement agency with statutory authority).
9 - Updating our Privacy Statement
We may update this Privacy statement from time to time at our sole discretion. In such event; we will post a clear message on our Website for no less than 14 days. You accept and agree to the modified Privacy statement if after we post notification of any such changes on the website you continue your use of the website.
10 - Security
Except if provided to others in the circumstances set out in this Policy, the data supplied by you will be kept on the Site's secured servers and computer systems, protected from outside intrusions.
Disclaimer - TMC is committed to protecting the security of your personal information. We use secured technology and procedures in order to protect your personal information from unauthorised access and use. Modern security systems are sophisticated and effective but no physical or electronic security system can be entirely secure therefore we cannot guarantee the complete security of our database. We cannot guarantee that your information will not be intercepted by a third party while being transmitted over the internet. All transmissions are at your own risk and in the event your personal information is intercepted by a third party we will not be liable or responsible for any resulting misuse of your personal information. We have no control over the contents of third party sites or resources which are linked to this website. TMC accept no responsibility or liability for them or the privacy practices they have in place for any loss or damage that may arise from your use of such websites or resources.
11 - Contacting us
Please email questions, concerns or comments you have about this Privacy Statement and the way we process personal information to reception@themoleclinic.co.uk or you may write to us at The MOLE Clinic Ltd, 9 Argyll Street, London WIF 7TG
